1. How to confirm your booking
- Confirm in writing that you would like to proceed with your selected styling package, quotation and event date.
- Pay a 20% booking deposit based on the total value of your confirmed booking.
- Your booking will only be considered confirmed once the required deposit has been received.
- The remaining balance must be paid in full by the due date stated on your invoice, unless otherwise agreed in writing.
2. Please note
- Event dates are not secured without payment of the required deposit.
- Your deposit will be deducted from the total balance of your booking.
- Any additional styling, upgrades, custom items or add-ons requested after confirmation may result in additional charges.
- Changes to the event date, venue, styling requirements or package inclusions are subject to availability and may affect the final price.
- Where applicable, card or online payment processing fees may apply and will be advised before payment.
- Styling packages include delivery and setup at your venue. Pack-down and collection after your event is available around Narre Warren from +$50, subject to arrangement and availability.
3. Cancellation policy
We understand that circumstances can change, and we will always do our best to assist where possible. However, once your booking has been confirmed, Gracia Events & Co. reserves materials, equipment, preparation time and your event date specifically for your booking.
More than 45 days before the event
Cancellations made more than 45 days prior to the confirmed event date are eligible for a refund of payments made, excluding the 20% booking deposit, which is non-refundable.
Between 45 and 8 days before the event
50% of all payments received will be retained by Gracia Events & Co.. Any remaining refundable balance will be returned to the client.
7 days or less before the event
100% of all payments received will be retained. This reflects the preparation, materials, labour, scheduling and potential loss of other bookings associated with your event.
4. Rescheduling
- Requests to reschedule are subject to availability and must be approved by Gracia Events & Co.
- Payments already received may be transferred to a new event date at our discretion, depending on the amount of notice provided and whether materials or customised items have already been purchased or prepared.
- Our cancellation policy may apply where a suitable alternative date cannot be agreed upon.
- A rescheduling or administration fee may apply where additional preparation, ordering or changes are required.
5. Custom & personalised items
Payments made towards custom-made, personalised or specially ordered items are non-refundable once production or purchasing has commenced. This includes:
- Personalised signage and lettering
- Custom vinyl decals
- Printed materials
- Specially ordered balloons, florals or décor
- Custom backdrops or props
- Client-specific styling pieces
6. Unforeseen circumstances
If Gracia Events & Co. is unable to fulfil your booking due to circumstances beyond our reasonable control, we will work with you to:
- Reschedule your event to another available date; or
- Provide an appropriate credit or refund for services that cannot be supplied.
Gracia Events & Co. will not be responsible for indirect expenses, venue costs, supplier costs or other losses incurred as a result of an event being cancelled, postponed or rescheduled due to circumstances outside our reasonable control.
7. By confirming your booking
Payment of your deposit confirms that you have reviewed and accepted:
- Your quotation and selected package
- Your confirmed event date and location
- The inclusions listed in your booking
- Gracia Events & Co.’s payment, cancellation and rescheduling terms
Questions? Email graciaeventsandco@gmail.com or call0434 537 128 | 0450 518 600.